Return & Refund Policy

We accept eligible return requests within 15 days of purchase.

Eligibility

To be eligible for a return, the item must be unused, in the condition received, and returned with its original items and accessories. Original packaging should be used when available; if it is unavailable, package the item securely to prevent damage in transit.

We require a receipt or other proof of purchase. Please contact us before sending a return so we can provide the appropriate return instructions and address.

Items purchased during a promotional sale are final sale unless they arrive defective or applicable law requires otherwise.

Refunds

After your return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or card provider may require additional processing time before the credit appears.

If an approved refund has not appeared after a reasonable processing period, contact your bank or card provider and then contact us at contact@pilaxo.store if you still need help.

Return shipping

Unless the item is defective, incorrect, or applicable law requires otherwise, return shipping costs are the customer's responsibility. Original shipping charges are non-refundable except where required by law.

Questions

For return or refund questions, contact us at contact@pilaxo.store.